Contact Us


To activate your card:
1800 174 239 (or +1 954 514 8958 if you are outside Australia)

To report your card as lost or stolen:
1800 174 239 (or +1 954 514 8958 if you are outside Australia)


To dispute a transaction or for other correspondence: 
   Heritage Bank Gift Card
    PO Box 177
   Balmain NSW   2041    Australia

You may also use one of our dispute forms.

When contacting us please tell us your name, the 16-digit number on your card, and your authentication code.

Please help us to help you by supplying as much relevant information as you can. We will respond within 2 business days.


Please fill in the form below:

(* Required Fields)

First Name*
Last Name*
Home Phone
Business Phone
Best Time to Call

Privacy Notification

The Australian Privacy Principles require us to notify you that:

  • Universal Gift Card Pty Ltd ABN 25 092 828 772 (UGC) may be contacted by:


mail PO Box 177 Balmain NSW 2041

phone 02 9556 7560 (or + 612 9352 3888)

  • the entity or the person who purchased your card may have given us your name and address details and other information, which the Australian Privacy Principles define as “personal information”

  • the circumstance which led to us receiving that information is that the purchaser of your card wished to obtain from us and give to you one or more gift cards or vouchers. We can provide contact details for that purchaser to you if required.

  • the purposes for which this information has been provided may include:

    • to open a prepaid card account

    • to produce a prepaid card and despatch it to you

    • to provide you with assistance in the use of your card – via website and call centre

  • therefore the consequences of not providing this information are:

    • to render the prepaid card account anonymous

    • to prevent us from initiating delivery of the card to you

    • to frustrate our provision of customer service through the call centre

  • any personal information provided may be disclosed to:

    • our processor who creates and maintains the card accounts and provides call centre services. Our processor’s operations are global, so your personal data held by our processor may be held in Australia, USA and India.

    • our card manufacturers who supply, encode and despatch the cards

    • Australia Post or couriers who deliver the gift cards

    • entities involved in the creation, hosting and maintenance of relevant websites

    • entities in the VISA payment network

    • the Issuer of our cards

  • in our Privacy Policy we state

    • how you may access your personal information and seek to correct any inaccuracies in it

    • how you may complain about an alleged breach by us of the Australian Privacy Principles, and how we will deal with such a complaint.